Privacy Policy
Last Updated: October 2026 • Sweet Al's LLC ("Sweet Al's", "we", "us", or "our")
1. Introduction & Overview
At Sweet Al's, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how Sweet Al's collects, uses, protects, and discloses information when you visit our website, visit our cafes on Hilton Head Island, SC, participate in our VIP Club, or opt in to receive SMS or email updates from us.
Crucial Statement: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, lease, trade, or transfer any consumer phone numbers or SMS consent records to any third-party brokers, lead aggregators, or external advertisers under any circumstances.
Text messaging opt-in data is kept strictly confidential and is used solely by Sweet Al's to transmit transactional notifications, store updates, holiday hours, and exclusive island promotional offers that you have explicitly requested.
3. Information We Collect
We may collect personal details when you voluntarily provide them to us, such as:
- Contact Information: Your full name, email address, mobile phone number, and postal address.
- SMS Opt-In Data: The date, timestamp, method of consent, and communication preferences for text messaging.
- Order & Inquiry Data: Catering inquiries, feedback submissions, and requests related to our cafes and bakery.
- Automated Website Data: Device browser type, IP address, and cookie identifiers used purely for site responsiveness and basic analytics.
4. How We Use Your Information
Your information is used strictly for legitimate business purposes:
- To provide announcements about grand openings, including our upcoming 3rd location on Hilton Head Island.
- To deliver text message alerts, coupon drops, and VIP club rewards you subscribed to.
- To answer customer service questions, custom donut inquiries, or event catering bookings.
- To prevent fraudulent activities and ensure compliance with federal telecommunication standards (TCPA, CTIA, and cellular carrier regulations).
5. Opting Out of Communications
You have complete control over your communication preferences at all times:
- SMS Text Messages: Reply STOP, UNSUBSCRIBE, or QUIT to any text message received from Sweet Al's at any time to immediately cancel. Reply HELP for assistance.
- Email Communications: Click the "Unsubscribe" link located at the footer of any promotional email.
6. Data Security & Storage
We implement industry-standard technical and organizational security protocols to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. We retain your information only as long as necessary to fulfill the purposes set forth in this policy or as required by law.
7. Contact Sweet Al's
If you have any questions or concerns regarding this Privacy Policy or our messaging practices, please reach out to us:
• Beach House Resort: 1 S Forest Beach Dr, Hilton Head Island, SC 29928
• 3rd Location (Opening Spring '27): 3 Office Way, Hilton Head Island, SC 29928
Phone: (843) 802-0144
Hilton Head Island, SC 29928